30-Day Satisfaction Guarantee
Our number one priority is your satisfaction, and we are confident you will love your Cornbread Hemp products. That's why all orders carry a 30-day satisfaction guarantee.
If you are unsatisfied for any reason, return the unused portion within 30 days of delivery and we will issue you a full refund.
We are here to serve you! Please submit return requests to email@example.com or call (502) 289-1552 to speak with our customer service team.
Phone: (502) 289-1552
Hours: Monday through Friday 9AM - 6PM EST. Saturday's 9AM - 1PM EST.
Expedited Shipping: USPS Priority, UPS Ground, DHL Express
Need your CBD in two days? UPS 2nd Day Air is only $17.99.
*To provide you with the most reliable shipping service, we select the shipping carrier for your package based on any delays being reported at that time. We will ship your package using the carrier that is projected to deliver it in the shortest amount of time.
Can I exchange my product for something else?
Yes! Email our support team to request to exchange an item for another within 30 days of delivery. You will be sent a return label for the item you wish to exchange. Your replacement item will be sent after we receive the original. Customers are responsible for all shipping costs. If there is a difference from your exchange, you will receive it as store credit on your account. To request a product swap, please email firstname.lastname@example.org or call (502) 289-1552.
What if I don't like my product?
We stand behind our 30-day satisfaction guarantee for all of our CBD products. If you don't like any of the items you purchase from Cornbread Hemp, we will grant you a full refund minus the cost of shipping, or send you a replacement of your choice within 30 days of delivery. To submit a return request and receive a return shipping label, please email email@example.com or call (502) 289-1552.
What is the cancellation policy for subscriptions?
You can cancel your subscription anytime with no penalty or fees. Our subscription service is only here to make your CBD routine a little more convenient! If your subscription order goes through before you can cancel it, just let us know and we will issue you a full refund minus the cost of shipping as long as we receive the product(s) within 30 days of delivery. If you have any questions, contact us at firstname.lastname@example.org, or call 502-289-1552.
How do I cancel my subscription?
To cancel your subscription, login to your account. Once signed in, click on the "orders" tab under the login drop-down, then click on "view subscriptions." You will see a button that says "cancel" - click this button and then click confirm. That's it! No hidden fees, no cancellation costs.
If you need help, or if you would rather us cancel the subscription for you, call our customer service number at 502-289-1552 and we will be happy to help. You can also reach us by email at email@example.com!
Can I get a refund for a subscription order?
If you accidentally let your subscription order go through but didn't mean to, that's okay! Simply reach out to our customer service team at 502-289-1552 or firstname.lastname@example.org and let us make a return shipping label for you to get a full refund minus the cost of shipping. Just return it within 30 days of delivery.
What will show up on my bank statement?
Charges placed on your credit card via our website will appear as cornbreadhemp.com on your credit card statement. We do not have the ability to hide this for certain transactions or customers.
Holiday Kits and Gift Packs
Items from Holiday Survival Kits and Black Friday Big Packs are final sale only and are not eligible for return or exchange.
Shipping & Handling FAQ's
When will I receive a tracking number?
You will receive a tracking number as soon as the shipping label is scanned by the carrier. This tracking number allows you to look up the status of your shipment with ease.
What will my package look like?
Your package will arrive in a box with "Cornbread" listed as the return address. We don't include the word "hemp." No logos or Cornbread Hemp branding appear on the outside of your box.
Do you ship to all 50 United States?
Yes, we currently ship to all 50 states and U.S. territories, including Puerto Rico and the U.S. Virgin Islands.
Do you ship outside of the United States?
No, we do not. Our products contain a small amount of THC, no more than 0.3%. But even that small amount of THC makes it impossible to ship internationally. We hope the international treaties concerning these matters will be revised soon.
What if my package gets lost?
We are not responsible for incorrect shipping addresses, or packages that go missing after being labeled as "Delivered." In these cases, a customer must contact the mail carrier for assistance.
However, if an item goes missing during shipment for any other reason, we will happily send you a replacement!
Unless influenced by a weather emergency, orders placed within the continental U.S. are considered "lost" if delayed more than 10 business days with no movement in the tracking history. 15 days for outlying states and territories (Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, etc.)
What if my shipping address is incorrect?
We are not responsible for incorrect shipping addresses. Customers must contact their mail carrier to change a shipping address once an order has been shipped.
What if I receive the wrong item?
If you received the wrong item, please send us an email to email@example.com or call (502) 289-1552 and we will be happy to send you a replacement. We ask that you return the unopened item to us in the mail with a label we will provide.
What shipping service do we use?
Because of the COVID-19 pandemic, shipping delays are occurring through the country at intermittent times that can be monitored through software. To provide you with the most reliable shipping services available, we select the shipping option for your order based on the current conditions in your respective market at the time of your order. We will ship your package using the carriers listed below.
Ground Shipping: UPS SurePost, USPS First Class Mail, DHL Parcel
Expedited Shipping: UPS Ground, USPS Priority, DHL Express
If you would like your order shipped via UPS, we offer 2nd day air service for only $19.99.
What's the difference between UPS SurePost and UPS Ground?
Because the UPS SurePost service works in conjunction with the US Postal Service, the delivery time is essentially UPS Ground + one day. UPS will deliver the package to your local post office, and your regular mail carrier will then complete the delivery.
When is my order considered lost?
For orders placed within the continental U.S., an order is considered "lost" if it's delayed more than 10 business days with no movement in the tracking history. For outlying states and territories (Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, etc.), we consider a package "lost" after a delay of 15 business days.