Shipping & Returns Info
Returns, Cancellations, & Refunds
We are confident you will love your Cornbread Hemp products. That's why all orders carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of the products you purchase, return the unused portion within 30 days of delivery and we will issue you a full refund minus the cost of shipping once we receive it. Please submit return requests to firstname.lastname@example.org or call (502) 289-1552 to speak with our customer service team.
Can I exchange my product for something else?
Yes! Email our support team to request to exchange an item for another within 30 days of delivery. You will be sent a return label for the item you wish to exchange. Your replacement item will be sent after we receive the original. Customers are responsible for all shipping costs. If there is a difference from your exchange, you will receive it as store credit on your account. To request a product swap, please email email@example.com or call (502) 289-1552.
What if I don't like my product?
We stand behind our 30-day satisfaction guarantee for all of our CBD products. If you don't like any of the items you purchase from Cornbread Hemp, we will grant you a full refund minus the cost of shipping, or send you a replacement of your choice within 30 days of delivery. To submit a return request and receive a return shipping label, please email firstname.lastname@example.org or call (502) 289-1552.
What is the cancellation policy for subscriptions?
You can cancel your subscription anytime with no penalty or fees. Our subscription service is only here to make your CBD routine a little more convenient! If your subscription order goes through before you can cancel it, just let us know and we will issue you a full refund minus the cost of shipping as long as we receive the product(s) within 30 days of delivery. If you have any questions, contact us at email@example.com, or call 502-289-1552.
How do I cancel my subscription?
To cancel your subscription, login to your account. Once signed in, click on the "orders" tab under the login drop-down, then click on "view subscriptions." You will see a button that says "cancel" - click this button and then click confirm. That's it! No hidden fees, no cancellation costs.
If you need help, or if you would rather us cancel the subscription for you, call our customer service number at 502-289-1552 and we will be happy to help. You can also reach us by email at firstname.lastname@example.org!
Can I get a refund for a subscription order?
If you accidentally let your subscription order go through but didn't mean to, that's okay! Simply reach out to our customer service team at 502-289-1552 or email@example.com and let us make a return shipping label for you to get a full refund minus the cost of shipping. Just return it within 30 days of delivery.
What will show up on my bank statement?
Charges placed on your credit card via our website will appear as cornbreadhemp.com on your credit card statement. We do not have the ability to hide this for certain transactions or customers.
Holiday Kits and Gift Packs
Items from Holiday Survival Kits and Black Friday Big Packs are final sale only and are not eligible for return or exchange.
Shipping & Handling FAQ's
When will I receive a tracking number?
You will receive a tracking number as soon as the shipping label is scanned by UPS. This tracking number allows you to look up the status of your shipment with ease.
What will my package look like?
Your package will arrive in a white box with "Cornbread" listed as the return address. We don't include the word "hemp." No logos or Cornbread Hemp branding appear on the outside of your box.
Do you ship to all 50 United States?
Yes, we currently ship to all 50 states and U.S. territories, including Puerto Rico and the U.S. Virgin Islands.
Do you ship outside of the United States?
No, we do not. Our products contain a small amount of THC, no more than 0.3%. But even that small amount of THC makes it impossible to ship internationally. We hope the international treaties concerning these matters will be revised soon.
What if my package gets lost?
We are not responsible for incorrect shipping addresses. However, if an item goes missing during shipment for any other reason, we will happily send you a replacement, no problem!
What if my shipping address is incorrect?
We are not responsible for incorrect shipping addresses. If your item is lost because the shipping address was incorrect, we can offer a discount towards your next purchase. But unfortunately we won't be able to issue you a full refund or replace the item.
What if I receive the wrong item?
If you received the wrong item, please send us an email to firstname.lastname@example.org or call (502) 289-1552 and we will be happy to send you a replacement. We ask that you return the unopened item to us in the mail with a label we will provide.
What shipping service do we use?
To avoid shipping delays, all Cornbread Hemp orders now ship exclusively with UPS.
With the UPS Worldport located here in Louisville, Cornbread Hemp products get to their destination quickly and reliably, without delays or lost packages.
What is UPS SurePost?
Our most affordable shipping option is UPS SurePost. SurePost is a partnership between UPS and the US Postal Service.
UPS will deliver your package to your local post office. Then, your package will be delivered to your door by your local mail carrier, unless UPS is already scheduled to deliver there.
What's the difference between UPS SurePost and UPS Ground?
Because the UPS SurePost service works in conjunction with the US Postal Service, the delivery time is essentially UPS Ground + one day.
When is my order considered lost?
For orders placed within the continental U.S., an order is considered "lost" if it's delayed more than 15 business days. For outlying states and territories (Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, etc.), we consider a package "lost" after a delay of 30 business days.